Shipping & Delivery
Clear rules.
No surprises.
Orders are dispatched within 2 business days. We deliver across Europe and worldwide on request.
📦
Free shipping from €100
On orders to Belgium, France, Germany, Luxembourg & Netherlands. Exclusions apply for boards, some scooters, and used items.
General conditionsDispatch, responsibility, delays▾
- Packages are usually dispatched within 2 days after receipt of payment.
- Shipping fees include handling and packing fees.
- Goods are under the responsibility of the seller until actual delivery to the buyer.
- Delivery must be made within 30 days, otherwise you may withdraw and receive a full refund to your original payment method.
- Check your shipping address carefully at checkout. Errors leading to re-shipment are at the buyer's expense.
- Deliveries are made to EU countries by default. Orders outside Europe require a special contact request.
- Delivery times are approximate. Billy.be reserves the right to split orders at no extra charge.
- We cannot be held responsible for delays due to strikes, natural disasters, or carrier incidents.
- On delivery, note any anomaly (damage, missing items) in writing on the delivery form before signing.
Standard shipping ratesAll products except boards and heavy scooters▾
Local
€10
🇧🇪 Belgium 🇩🇪 Germany 🇱🇺 Luxembourg 🇳🇱 Netherlands
Zone 1
€15
🇦🇹 Austria 🇨🇿 Czechia 🇫🇷 France 🇵🇱 Poland 🇸🇰 Slovakia 🇸🇮 Slovenia
Zone 2
€20
🇭🇷 Croatia 🇩🇰 Denmark 🇭🇺 Hungary 🇮🇪 Ireland 🇮🇹 Italy 🇱🇹 Lithuania 🇵🇹 Portugal 🇪🇸 Spain 🇸🇪 Sweden
Zone 3
€25
🇪🇪 Estonia 🇫🇮 Finland 🇱🇻 Latvia
Zone 4
€35
🇧🇬 Bulgaria 🇷🇴 Romania
Zone 5
€40
🇦🇩 Andorra 🇱🇮 Liechtenstein 🇳🇴 Norway
Zone 6
€50
🇨🇾 Cyprus 🇬🇷 Greece 🇨🇭 Switzerland 🇬🇧 United Kingdom
Rest of world
Contact us
Shipping outside the EU is handled case by case. We prepare a custom quote based on UPS rates and the specific product(s) to be shipped.
Orders shipped outside the EU
Prices shown exclude Belgian VAT (21%). Upon delivery, local VAT and customs fees may apply and are your responsibility, paid directly to the carrier. Contact us before ordering so we can prepare an accurate quote based on UPS rates and your product.
E-scooter shipping ratesStandard (under 30 kg / 300 cm) and XL▾
Standard: net weight below 30 kg and/or total dimensions 300 cm or less (L+W+H).
Zone 1 — €30/item
🇫🇷 France 🇩🇪 Germany 🇱🇺 Luxembourg 🇳🇱 Netherlands
Zone 2 — €40/item
🇦🇹 Austria 🇩🇰 Denmark 🇮🇹 Italy 🇵🇱 Poland
Zone 3 — €60/item
🇭🇷 Croatia 🇨🇿 Czechia 🇫🇮 Finland 🇭🇺 Hungary 🇮🇪 Ireland 🇵🇹 Portugal 🇸🇰 Slovakia 🇸🇮 Slovenia 🇪🇸 Spain 🇸🇪 Sweden
Zone 4 — €80/order
🇧🇬 Bulgaria 🇪🇪 Estonia 🇱🇻 Latvia 🇱🇹 Lithuania 🇷🇴 Romania
Rest of world
Contact us for a custom quote
XL: net weight above 30 kg and/or total dimensions over 300 cm (L+W+H).
Rest of Europe — €200/scooter
🇦🇹 Austria 🇧🇬 Bulgaria 🇭🇷 Croatia 🇨🇿 Czechia 🇩🇰 Denmark 🇪🇪 Estonia 🇫🇷 France 🇩🇪 Germany 🇫🇮 Finland 🇭🇺 Hungary 🇮🇪 Ireland 🇮🇹 Italy 🇱🇻 Latvia 🇱🇹 Lithuania 🇱🇺 Luxembourg 🇳🇱 Netherlands 🇵🇱 Poland 🇵🇹 Portugal 🇷🇴 Romania 🇸🇰 Slovakia 🇸🇮 Slovenia 🇪🇸 Spain 🇸🇪 Sweden
Wing / foil / surfboard shipping ratesAll boards exempt from free shipping▾
If your destination is not listed below, contact us for a quote.
Benelux
€35 /board
🇧🇪 Belgium 🇳🇱 Netherlands 🇱🇺 Luxembourg
Rest of Europe
€50 /board
🇦🇹 Austria 🇧🇬 Bulgaria 🇭🇷 Croatia 🇨🇿 Czechia 🇩🇰 Denmark 🇪🇪 Estonia 🇫🇮 Finland 🇫🇷 France 🇩🇪 Germany 🇬🇷 Greece 🇭🇺 Hungary 🇮🇪 Ireland 🇮🇹 Italy 🇱🇻 Latvia 🇱🇹 Lithuania 🇵🇱 Poland 🇵🇹 Portugal 🇷🇴 Romania 🇸🇰 Slovakia 🇸🇮 Slovenia 🇪🇸 Spain 🇸🇪 Sweden
How to sign for a packageProtect yourself in case of damage▾
If these steps are not followed, we may not be able to submit a claim for damaged goods on your behalf.
Step 1
Inspect before signing
Check the exterior for tears, dents, or holes before you accept the package.
Step 2
Document the condition
Photograph all sides. Note any visible damage on the delivery receipt or electronic device.
Step 3
Sign with a reservation
Write "Subject to inspection" or "Damaged packaging, contents not inspected" on the receipt.
Step 4
Check contents promptly
Open the package immediately after delivery and photograph any damaged goods.
A question about shipping?
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